Spa Receptionist

Job Overview

A Spa Receptionist at Waldorf Astoria Dubai International Financial Centre, a Forbes 5-Star hotel, is responsible for greeting and assisting guests to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.

Company Overview

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Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: No Education Required
• Experience: Entry level

Key Responsibilities

• Assist guests and clients in an appropriate and timely manner.
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.
• Ensure client experience is proficient including bookings, payments and consultation cards.
• Adhere to cash handling procedures.
• Interact and communicate effectively with clients, spa members, team members, guests, and management.
• Up-sell with latest departmental incentives.

Requirements

• Committed to delivering a high level of customer service.
• Excellent grooming standards.
• Excellent attention to detail.
• High standards of cleanliness.
• Ability to work in a consistently professional and helpful manner.

Benefits

• Gain experience with a Forbes 5-Star hotel.
• Work with Waldorf Astoria Hotels & Resorts.
• Be part of a team delivering True Waldorf Service.