Team Leader - Contact Center

Job Overview

Lead and motivate a team of contact center agents at First Abu Dhabi Bank (FAB) in Al Ain, ensuring excellent customer service and efficient operations.

Company Overview

First Abu Dhabi Bank (FAB) is a leading bank in the UAE, offering a wide range of financial services and products to individuals, businesses, and institutions. FAB is committed to innovation and customer satisfaction.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor's Degree
• Experience: Prior experience in contact center leadership

Key Responsibilities

• Lead, mentor, and coach a team of contact center agents.
• Monitor team performance and provide regular feedback.
• Ensure adherence to quality standards and service protocols.
• Handle escalated customer inquiries and resolve complex issues.
• Implement strategies to improve customer satisfaction and efficiency.

Requirements

• Proven experience in contact center operations and leadership.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to motivate and inspire team members.
• Strong knowledge of banking products and services.
• Familiarity with contact center technology and systems.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• Work in a dynamic and supportive team environment.
• Gain valuable experience in the banking industry.
• Contribute to the success of a leading financial institution.
• Be a part of a customer-centric organization.