Technical Support Specialist

Job Overview

Abu Dhabi Accountability Authority (ADAA) is seeking a skilled Technical Support Specialist to join their team in Abu Dhabi, United Arab Emirates. The role involves providing technical assistance and ensuring the smooth operation of IT systems.

Company Overview

The Abu Dhabi Accountability Authority (ADAA) is a government entity focused on enhancing transparency and accountability in Abu Dhabi. ADAA plays a crucial role in promoting good governance and efficient public services.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full time
• Qualifications: Diploma / Higher Diploma
• Experience: Not Specified

Key Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to email messages and chat requests for technical support.
• Install, modify, and repair computer hardware and software.
• Walk customers through problem-solving processes.
• Identify and escalate situations requiring urgent attention to the appropriate personnel.
• Manage assigned tasks and projects effectively.

Requirements

• Proven experience as a Technical Support Specialist or similar role.
• Excellent knowledge of technical management, computer networks, and systems.
• Proficiency in IT troubleshooting and diagnosing technical issues.
• Strong communication and interpersonal skills.
• Ability to manage time effectively and prioritize tasks.
• Familiarity with relevant software and hardware.

Benefits

• Opportunity to work within a prominent government authority in Abu Dhabi.
• Competitive compensation and benefits package.
• Professional development and training opportunities.
• Contribute to enhancing governance and accountability in the Emirate.
• Be part of a dynamic and professional team environment.