Telecaller

Job Overview

Sundus is looking for a dedicated Telecaller to join their dynamic team in Abu Dhabi, United Arab Emirates. The successful candidate will be responsible for making outbound calls, handling customer inquiries, and providing exceptional service to enhance customer engagement and satisfaction.

Company Overview

Sundus is a prominent organization based in Abu Dhabi, United Arab Emirates, committed to delivering high-quality services. With a focus on professionalism and customer satisfaction, Sundus is expanding its team to strengthen its customer outreach and operational efficiency.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: High School / Secondary
• Experience: Entry level / 0-2 years

Key Responsibilities

• Make outbound calls to potential and existing customers.
• Answer incoming calls and resolve customer queries effectively.
• Provide detailed information about products, services, or promotions.
• Maintain accurate and up-to-date records of all customer interactions.
• Achieve daily and weekly call targets and performance metrics.
• Follow communication scripts and guidelines diligently.

Requirements

• High School Diploma or equivalent education.
• Excellent verbal communication and active listening skills.
• Ability to handle customer complaints and difficult situations with professionalism.
• Basic computer proficiency and data entry skills.
• Positive attitude, strong work ethic, and a team player.
• Fluency in English; additional languages are a plus.

Benefits

• Competitive salary package based on experience and performance.
• Opportunities for professional development and career growth within the company.
• Supportive and collaborative work environment.
• Comprehensive training and ongoing coaching provided.
• Opportunity to work in the vibrant city of Abu Dhabi.
• Health benefits and other employee perks.