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    Telephone Operator

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    Job Overview

    Kempinski Hotels is seeking a Telephone Operator to answer incoming calls in a friendly manner according to Kempinski and LQA standards. The role is located in Dubai, United Arab Emirates.

    Company Overview

    Kempinski Hotels has been a luxury hotelier since 1897, offering European elegance in destinations worldwide. They pride themselves on delivering beautiful performances for guests and providing employees with a stage to flourish.

    Quick Details

    • Salary Range: Market Competitive
    • Job Type: Full-time
    • Qualifications: Diploma / Higher Diploma
    • Experience: Entry level

    Key Responsibilities

    • Answer incoming calls in a friendly and caring manner.
    • Connect calls to the appropriate extension.
    • Accurately record and promptly deliver messages.
    • Handle guest requests for DND and confidential status.
    • Manage personal and automatic wakeup call requests.
    • Answer guest questions and take appropriate actions.

    Requirements

    • Basic knowledge of front desk operations.
    • Luxury Hotel experience.
    • Communication skills.
    • Brief knowledge of hotel operations and computer systems.
    • Knowledge of Microsoft Office (Word, Excel, PowerPoint).

    Benefits

    • Opportunities to work in a luxurious alpine retreat in the heart of Dubai.
    • Be part of a globally recognized hotel brand.
    • Experience in a unique city property.
    • Work in a dynamic and multicultural environment.
    • Potential for career growth within Kempinski Hotels.
    • Access to Kempinski's global network and resources.
    Qualification
    • Diploma / Higher Diploma
    Vacancy type
    • Full time
    Salary
    • Market Competitive
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    Company Name

    Kempinski Hotels

    Company Address

    Dubai, Dubai, United Arab Emirates

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