Telephone Operator

Job Overview

Al Ain Rotana is seeking a dynamic and self-motivated Telephone Operator to enhance our Front Office team. This entry-level, full-time position focuses on providing exceptional customer service and creating memorable experiences for our guests by handling all phone calls professionally.

Company Overview

Al Ain Rotana is part of the Rotana Hotels & Resorts group, known for its commitment to providing outstanding hospitality services in the United Arab Emirates. Located in Al Ain, the hotel offers a luxurious experience and is dedicated to creating a welcoming environment for both guests and employees.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry level

Key Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments.
• Handle every query politely and exceed guest expectations.
• Greet guests by name upon calling as per Rotana Standard.
• Maintain up-to-date knowledge of the hotel and local services.

Requirements

• Ideally, have a diploma/degree in hospitality.
• Excellent written and verbal English communication skills.
• Strong voice modulation abilities.
• Computer literacy and experience with Opera are an advantage.
• Customer-driven and proactive personality.

Benefits

• Opportunities for professional development and career advancement within Rotana.
• Work in a fast-paced and multicultural environment.
• Be part of a team dedicated to providing exceptional guest experiences.
• Gain valuable experience in the hospitality industry.
• Work with a supportive and approachable team.
• Experience Rotana's commitment to excellence.