User Service Specialist

Job Overview

The University of Khorfakkan is seeking a User Service Specialist to provide in-person and online support to users regarding library resources, facilities, and policies. The role involves assisting users in locating materials, handling circulation processes, and offering basic reference services.

Company Overview

The University of Khorfakkan is an educational institution committed to providing quality education and fostering a supportive learning environment. It aims to equip students with the knowledge and skills necessary for their future success.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: 2-4 years

Key Responsibilities

• Provide in-person and online support to users regarding library resources, facilities, and policies.
• Assist users in locating books, journals, digital content, and academic materials.
• Handle daily circulation processes, including check-outs, returns, renewals, holds, and fines.
• Provide basic reference services and guide users in research tasks.
• Collect user feedback and share improvement ideas with the Head of User Services Section.
• Maintain accurate usage statistics, daily activity logs, and service reports.

Requirements

• Bachelor’s degree in Library and Information Science, Information Studies, or a related field.
• 2–4 years of experience in academic, research, or public library user services.
• Proficiency in Arabic and English (spoken and written).
• Working knowledge of library systems, circulation workflows, and reference services.
• Strong communication, customer service, and problem-solving skills.

Benefits

• Opportunities for professional development and career growth within the University of Khorfakkan.
• Work in a collaborative and supportive team environment.
• Contribute to enhancing the educational experience for students and staff.
• Access to university resources and facilities.
• Engaging and inclusive work culture.