Customer Happiness Centres for Biometrics in the UAE
Customer Happiness Centres for biometrics are official government facilities where UAE residents complete fingerprinting, photo capture, and identity verification required for Emirates ID applications, renewals, and residency procedures. These centres operate under the Federal Authority for Identity, Citizenship, Customs & Ports Security (ICP) and are located across all seven emirates.
Table of Contents
What Are Biometrics Customer Happiness Centres?
Biometrics Customer Happiness Centres are service hubs that process Emirates ID fingerprinting, iris scans (when required), photo capture, and document verification. Residents must visit these centres for new Emirates ID applications or when biometric data is outdated or incomplete.
Services Offered at Biometrics Customer Happiness Centres
1. Biometric Fingerprinting
- Fingerprint capture for new Emirates ID
- Fingerprint update for renewals
- Re-capture for expired biometrics
2. Photo Capture
- Live photo for Emirates ID
- Updated photo for ID renewals
3. Iris Scan (When Required)
- Iris scan for enhanced identity verification
4. Emirates ID Application Support
- Assistance with online applications
- Document verification
- Correction of applicant information
5. Digital Services
- Downloading the digital Emirates ID
- UAE Pass account support
- Application tracking
Where Can You Do Biometrics in the UAE?
Biometric fingerprinting for Emirates ID must be completed at ICP Customer Happiness Centres. Below are the main locations by emirate.
Biometrics Centres in Dubai
- Umm Ramool ICP Customer Happiness Centre
- Al Qusais ICP Centre
- Al Barsha ICP Service Point
Biometrics Centres in Abu Dhabi
- Al Mushrif ICP Customer Happiness Centre
- Khalifa City ICP Centre
- Al Ain ICP Customer Happiness Centre
- Madinat Zayed ICP Centre
Biometrics Centres in Sharjah
- Sharjah ICP Centre – Al Ghubaiba
- Sharjah ICP Centre – Al Nahda
Biometrics Centres in Ajman
- Ajman ICP Customer Happiness Centre
Biometrics Centres in Ras Al Khaimah
- RAK ICP Customer Happiness Centre
Biometrics Centres in Umm Al Quwain
- UAQ ICP Customer Happiness Centre
Biometrics Centres in Fujairah
- Fujairah ICP Customer Happiness Centre
- Dibba Fujairah ICP Service Office
Documents Required for Biometrics
- Original passport
- Old Emirates ID (if renewing)
- Visa or residency permit copy
- Birth certificate for children (if applicable)
Working Hours for Biometrics Centres
Monday to Thursday: 7:30 AM – 3:30 PM
Friday: 7:30 AM – 12 PM
Saturday & Sunday: Closed
Tips for Visiting a Biometrics Centre
- Book an appointment through the ICP website
- Bring original documents (no photocopies)
- Arrive early to avoid waiting
- Check SMS for appointment confirmation
- Dress appropriately for the ID photo
Frequently Asked Questions
Where can I complete my Emirates ID biometrics?
You can complete fingerprinting and photo capture at any ICP Customer Happiness Centre in the UAE.
Do I need biometrics for Emirates ID renewal?
Yes, if your previous biometrics are outdated or if ICP requests updated fingerprinting.
Are biometrics required for children?
Biometrics are required for children aged 15 and above.
Can I walk in for biometrics?
Some centres allow walk-ins, but appointments are highly recommended.
How long does biometric fingerprinting take?
The process usually takes 5–10 minutes once your number is called.
