Customer Happiness Centres for Emirates ID in the UAE

Last updated on January 26th, 2026

Customer Happiness Centres for Emirates ID provide essential identity services such as new Emirates ID applications, renewals, biometric fingerprinting, data updates, and replacement of lost or damaged cards. These centres operate under the Federal Authority for Identity, Citizenship, Customs & Ports Security (ICP) and are available across all seven emirates.

What Are Emirates ID Customer Happiness Centres?

These are official government service hubs where UAE residents complete Emirates ID processes that require physical verification. Services include biometric fingerprints, photo capture, document validation, and help with Emirates ID applications.

Services Offered at Emirates ID Customer Happiness Centres

1. Emirates ID Services

• New Emirates ID applications
• Renewal of Emirates ID cards
• Replacement for lost or damaged cards
• Printout and reissue requests

2. Biometric Services

• Fingerprint capture
• Iris scanning (when required)
• Live photo capture

3. ICP Application Support

• Application tracking
• Document verification
• Help with incomplete applications
• Correction of personal details

4. Digital Services

• Assistance using ICP Smart Services
• UAE Pass support
• Downloading Emirates ID digital copy

List of Emirates ID Customer Happiness Centres in the UAE

These are the major centres where biometric services for Emirates ID are available.

Dubai Emirates ID Centres

• Umm Ramool ICP Customer Happiness Centre
• Al Barsha ICP Service Point
• Al Qusais ICP Customer Happiness Centre

Abu Dhabi Emirates ID Centres

• Al Mushrif ICP Customer Happiness Centre
• Khalifa City ICP Centre
• Al Ain ICP Customer Happiness Centre
• Madinat Zayed ICP Centre

Sharjah Emirates ID Centres

• Sharjah ICP Centre – Al Ghubaiba
• Sharjah ICP Centre – Al Nahda

Ajman Emirates ID Centre

• Ajman ICP Customer Happiness Centre

Ras Al Khaimah Emirates ID Centre

• RAK ICP Customer Happiness Centre

Umm Al Quwain Emirates ID Centre

• UAQ ICP Customer Happiness Centre

Fujairah Emirates ID Centres

• Fujairah ICP Customer Happiness Centre
• Dibba Fujairah ICP Service Office

Documents Required for Emirates ID

• Passport (original)
• Valid UAE residence visa or entry permit
• Old Emirates ID (for renewals)
• Birth certificate (for children)

Working Hours for Emirates ID Centres

Monday to Thursday: 7:30 AM – 3:30 PM
Friday: 7:30 AM – 12 PM
Saturday & Sunday: Closed

Tips for Visiting an Emirates ID Customer Happiness Centre

• Book an appointment online for biometric services
• Carry original passport and Emirates ID
• Arrive early during peak times
• Use UAE Pass for faster digital access

Frequently Asked Questions

Where can I do my Emirates ID biometrics?

You must visit an ICP Customer Happiness Centre in any emirate for biometric fingerprinting and photo capture.

Do all centres offer biometric services?

Yes, all ICP Customer Happiness Centres provide Emirates ID biometric services.

Can I renew my Emirates ID online?

Yes, renewals start online, but biometrics may be required depending on your last submission.

Do I need an appointment?

Appointments are strongly recommended for faster service.

Can I replace a lost Emirates ID at these centres?

Yes, replacement requests can be submitted online and completed in person at any Emirates ID Centre.