Chief Customer Experience Officer (Nationalization)

Job Overview

Mackenzie Jones Middle East is seeking a Chief Customer Experience Officer (Nationalization) to lead customer experience strategies in Ras al-Khaimah, UAE. This senior role focuses on enhancing customer satisfaction and engagement across all touchpoints, aligning with nationalization initiatives.

Company Overview

Mackenzie Jones Middle East is a prominent recruitment and executive search firm specializing in connecting top talent with leading organizations across the Middle East. Based in the UAE, they are known for their expertise in various sectors and commitment to finding strategic leadership roles.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Bachelor’s Degree
Experience: Senior Level / 10+ years of progressive experience

Key Responsibilities

Develop and implement comprehensive customer experience strategies.
Lead nationalization efforts within the customer experience department.
Drive initiatives to improve customer satisfaction and loyalty.
Oversee all customer touchpoints and ensure a consistent brand experience.
Analyze customer feedback and market trends to inform strategic decisions.
Mentor and develop a high-performing customer experience team.

Requirements

Proven experience as a Chief Customer Experience Officer or similar senior leadership role.
Strong understanding of nationalization programs and local market dynamics.
Exceptional leadership, communication, and interpersonal skills.
Ability to drive change and innovation in a fast-paced environment.
Strategic thinker with a customer-centric mindset.
Bachelor’s degree in Business, Marketing, or a related field; Master’s preferred.