Customer Experience Executive - Quality & Governance

Job Overview

We are seeking a Customer Experience Executive - Quality & Governance to join our team in Dubai. You will play a crucial role in ensuring high-quality customer service and governance within InsuranceMarket.ae™.

Company Overview

InsuranceMarket.ae™ is a leading insurance comparison platform in the UAE, dedicated to providing customers with the best insurance solutions and exceptional service. We are committed to innovation and customer satisfaction.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: No experience required

Key Responsibilities

• Monitor and improve customer service quality.
• Develop and implement governance policies.
• Analyze customer feedback and trends.
• Collaborate with teams to enhance customer experience.
• Ensure compliance with industry standards.

Requirements

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.
• Familiarity with quality assurance methodologies.
• Experience in the insurance industry is a plus.

Benefits

• Opportunities for professional development.
• Work in a collaborative team environment.
• Gain valuable experience in the insurance sector.
• Competitive benefits package.
• Supportive work culture.