Customer Service Executive

Job Overview

Agthia Group PJSC is seeking a Customer Service Executive to join their team in Abu Dhabi, United Arab Emirates. This role is crucial for maintaining customer satisfaction and providing excellent support.

Company Overview

Agthia Group PJSC is a leading food and beverage company in the UAE, committed to producing high-quality products and promoting healthy lifestyles. With a diverse portfolio, Agthia serves consumers across the Middle East and North Africa region.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full time
• Qualifications: No Education Required
• Experience: Not Specified

Key Responsibilities

• Respond to customer inquiries and resolve complaints efficiently and professionally.
• Provide information about products and services offered by Agthia Group.
• Maintain customer records and update account information as needed.
• Process orders, forms, applications, and requests accurately.
• Escalate complex issues to the appropriate department for resolution.
• Follow communication procedures, guidelines, and policies.

Requirements

• Excellent communication and interpersonal skills.
• Ability to listen, empathize, and respond to customer needs.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using customer service software and CRM systems.
• Patience and a customer-oriented attitude.
• Ability to multitask, prioritize, and manage time effectively.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading brand in the food and beverage industry.
• Professional development and career advancement opportunities.
• A supportive and dynamic work environment.
• Contribute to customer satisfaction and company success.
• Be part of a growing and innovative organization.