Manager CRM Strategy - Gaming Marketing CRM

Job Overview

Wynn Al Marjan Island is seeking a Manager CRM Strategy - Gaming Marketing CRM to join their team in Ras Al Khaimah, UAE. In this pivotal role, you will be responsible for developing and implementing CRM strategies specifically tailored for gaming marketing, enhancing customer engagement and loyalty for the integrated resort.

Company Overview

Wynn Al Marjan Island is a prestigious integrated resort located in Ras Al Khaimah, United Arab Emirates. As part of the globally renowned Wynn Resorts brand, it offers luxurious hospitality, entertainment, and gaming experiences. The company is committed to delivering unparalleled service and creating memorable guest experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Bachelor’s Degree
• Experience: Mid-level / 3-5 years experience

Key Responsibilities

• Develop and execute comprehensive CRM strategies for the gaming marketing sector.
• Analyze customer data to identify trends, preferences, and opportunities for personalized engagement.
• Design and implement targeted marketing campaigns across various channels to drive customer loyalty and acquisition.
• Collaborate with marketing, operations, and IT teams to ensure seamless CRM system integration and data flow.
• Monitor CRM program performance, generate reports, and recommend optimizations for continuous improvement.
• Stay updated with industry best practices and emerging technologies in CRM and gaming marketing.

Requirements

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience (3-5 years) in CRM strategy development and implementation, preferably within the gaming or hospitality industry.
• Strong analytical skills with the ability to interpret complex data and translate insights into actionable strategies.
• Proficiency in CRM software and marketing automation platforms.
• Excellent communication, interpersonal, and project management skills.
• Ability to thrive in a fast-paced, dynamic environment.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to work with a leading global luxury resort brand.
• Career growth and professional development opportunities.
• Dynamic and multicultural work environment.
• Chance to contribute to the launch of a new, iconic destination.
• Access to exclusive employee perks and discounts.