Ticketing Manager - Entertainment

Job Overview

Wynn Al Marjan Island is seeking an experienced Ticketing Manager - Entertainment to lead its ticketing operations. This role involves overseeing all aspects of ticket sales, distribution, and customer service for a wide range of entertainment events and attractions, ensuring a seamless and exceptional guest experience.

Company Overview

Wynn Al Marjan Island is a luxury resort and entertainment destination located in Ras Al Khaimah, United Arab Emirates. It is set to become a premier integrated resort offering world-class hospitality, dining, entertainment, and gaming experiences, establishing itself as a landmark destination in the region.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: No Education Required
Experience: Minimum 5 years in entertainment ticketing or related field

Key Responsibilities

Manage and oversee all ticketing operations for entertainment events and attractions.
Develop and implement ticketing strategies to maximize sales and revenue.
Supervise a team of ticketing staff, providing training and performance feedback.
Ensure the highest level of customer service and guest satisfaction.
Collaborate with marketing, events, and IT teams for successful event execution.
Manage ticketing system administration, inventory, and reporting.

Requirements

Proven experience as a Ticketing Manager, preferably in a large-scale entertainment venue or resort.
Strong understanding of ticketing software and systems.
Excellent leadership, communication, and interpersonal skills.
Ability to manage multiple projects and work effectively under pressure.
Customer-focused with a passion for delivering exceptional experiences.
Flexibility to work evenings, weekends, and holidays as required by event schedules.