ICP Customer Happiness Centres in the UAE

Last updated on January 26th, 2026

ICP Customer Happiness Centres are official service hubs operated by the Federal Authority for Identity, Citizenship, Customs & Ports Security (ICP). These centres provide key services such as Emirates ID applications, renewals, biometric fingerprinting, and identity-related documentation. With locations across all seven emirates, ICP centres play a central role in residency and identity services for UAE citizens and residents.

What Are ICP Customer Happiness Centres?

ICP Customer Happiness Centres are physical service locations where residents can complete Emirates ID and identity-related procedures that cannot be fully completed online. These centres are equipped for biometric capture, document verification, and customer support for identity and citizenship services.

Services Offered at ICP Customer Happiness Centres

1. Emirates ID Services

• New Emirates ID applications
• Emirates ID renewal
• Replacement of lost or damaged cards
• Printout and card reissuance services

2. Biometric Services

• Fingerprint scanning
• Iris scanning (when required)
• Photo capture for Emirates ID

3. Residency & Status Services

• Status amendments (centre-dependent)
• Document verification
• Corrections to identity information

4. Application Support

• Guidance for online Emirates ID applications
• Help with ICP-related forms
• Assistance with missed appointments

5. Digital Services

• ICP Smart Services guidance
• UAE Pass support
• Help accessing digital identity forms

List of ICP Customer Happiness Centres in the UAE

Below is an updated list of the main ICP Customer Happiness Centres across all seven emirates. These locations typically offer full biometric and Emirates ID support.

ICP Centres in Dubai

• Umm Ramool ICP Customer Happiness Centre
• Al Qusais ICP Customer Happiness Centre
• JAFZA ICP Service Centre (limited services)

ICP Centres in Abu Dhabi

• Al Mushrif ICP Customer Happiness Centre
• Khalifa City ICP Service Centre
• Al Ain ICP Customer Happiness Centre
• Madinat Zayed ICP Service Centre

ICP Centres in Sharjah

• Sharjah ICP Centre – Al Ghubaiba
• Sharjah ICP Centre – Al Nahda

ICP Centres in Ajman

• Ajman ICP Customer Happiness Centre

ICP Centres in Ras Al Khaimah

• Ras Al Khaimah ICP Customer Happiness Centre

ICP Centres in Umm Al Quwain

• Umm Al Quwain ICP Customer Happiness Centre

ICP Centres in Fujairah

• Fujairah ICP Customer Happiness Centre
• Dibba Fujairah ICP Service Point

Working Hours for ICP Customer Happiness Centres

Monday to Thursday: 7:30 AM – 3:30 PM
Friday: 7:30 AM – 12 PM
Saturday & Sunday: Closed

Tips for Visiting an ICP Customer Happiness Centre

• Book an appointment when possible, especially for biometrics
• Carry your Emirates ID or passport
• Bring appointment SMS or email confirmation
• Arrive early to reduce waiting time
• Use UAE Pass for easier application processing

Frequently Asked Questions

What is the ICP Customer Happiness Centre?

It is the official government centre for Emirates ID, biometric data capture, and identity-related documentation under the ICP authority.

Do all ICP centres offer biometric services?

Yes, most ICP Customer Happiness Centres provide full biometric fingerprinting required for Emirates ID applications.

Can I walk in without an appointment?

Some centres allow walk-ins, but biometric services usually require prior appointment.

Which emirate has the most ICP centres?

Dubai and Abu Dhabi offer the highest number of ICP Customer Happiness Centres.

Does ICP support UAE Pass?

Yes, most centres offer assistance for UAE Pass setup and digital identity access.