MOHRE / Tawteen Customer Happiness Centres

Last updated on January 29th, 2026

MOHRE Customer Happiness Centres are official service hubs operated by the Ministry of Human Resources & Emiratisation (MOHRE). These centres provide essential labour and employment services, including work permits, labour contracts, complaints, wage protection enquiries, and Emiratisation (Tawteen) support. With branches across all seven emirates, MOHRE centres help residents, employers, and job seekers access reliable labour-related services.

What Are MOHRE Customer Happiness Centres?

MOHRE Customer Happiness Centres are physical service locations where employers, employees, and job seekers can complete labour-related services that require in-person verification or guidance. They support UAE labour laws, contract management, Emiratisation, and dispute resolution processes.

Services Offered at MOHRE Customer Happiness Centres

1. Work Permit Services

• New work permit applications
• Renewal of work permits
• Cancellation of permits
• Modification and updating of permit information

2. Labour Contract Services

• Contract creation and updates
• Review and signature support
• Lost or updated contract issuance

3. Labour Complaints & Dispute Resolution

• Filing labour complaints
• Employer–employee dispute resolution
• Wage issues and salary-related complaints
• Legal guidance for labour matters

4. Emiratisation (Tawteen) Support

• Employer Emiratisation support
• Jobseeker registration in Tawteen
• Guidance for NAFIS-related services

5. Wage Protection System (WPS)

• Salary transfer enquiries
• WPS compliance checks
• Wage-related case filing

6. Business & Establishment Services

• Company registration and updates
• Employer classification services
• Penalties and fines enquiries

7. General Support Services

• MOHRE mobile app assistance
• UAE Pass login help
• Guidance for online labour services

List of MOHRE Customer Happiness Centres in the UAE

Below is the list of major MOHRE Customer Happiness Centres across all emirates. These centres offer most labour and Emiratisation services.

MOHRE Centres in Dubai

• Al Twar MOHRE Customer Happiness Centre
• Jebel Ali (JAFZA) Service Centre

MOHRE Centres in Abu Dhabi

• Abu Dhabi MOHRE Customer Happiness Centre
• Al Ain MOHRE Customer Happiness Centre
• Al Dhafra MOHRE Service Centre

MOHRE Centres in Sharjah

• Sharjah MOHRE Customer Happiness Centre
• Khorfakkan MOHRE Service Centre

MOHRE Centres in Ajman

• Ajman MOHRE Customer Happiness Centre

MOHRE Centres in Ras Al Khaimah

• RAK MOHRE Customer Happiness Centre

MOHRE Centres in Umm Al Quwain

• UAQ MOHRE Customer Happiness Centre

MOHRE Centres in Fujairah

• Fujairah MOHRE Customer Happiness Centre
• Dibba MOHRE Service Centre

Working Hours for MOHRE Customer Happiness Centres

Monday to Thursday: 7:30 AM – 3:30 PM
Friday: 7:30 AM – 12 PM
Saturday & Sunday: Closed

Tips for Visiting a MOHRE Customer Happiness Centre

• Carry your Emirates ID or passport
• Employers should bring the establishment details
• Arrive early for dispute or WPS cases
• Use UAE Pass to speed up login processes

Frequently Asked Questions

What is a MOHRE Customer Happiness Centre?

It is an official service centre that provides labour and employment services, including work permits, contracts, complaints, and Emiratisation (Tawteen) support.

Do MOHRE centres handle labour complaints?

Yes, MOHRE centres assist with filing labour complaints and provide mediation for employer–employee disputes.

Can I renew a work permit at a MOHRE centre?

Yes, work permit renewals can be completed at any MOHRE Customer Happiness Centre.

Is Tawteen part of MOHRE?

Yes, Tawteen is the Emiratisation service arm under MOHRE that supports UAE nationals in finding employment.

Are MOHRE centres open on weekends?

No, they are closed on weekends, with services available Monday to Friday at midday.