Customer Success Engineer

Job Overview

Cribl is seeking a Customer Success Engineer to act as a trusted advisor for customers, driving value and success with Cribl solutions. This role requires coordinating across functions to enable customers to realize continuous value.

Company Overview

Cribl is a rapidly growing, remote-first company that provides a data engine for IT and Security. Many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Cribl values collaborative, curious, and motivated team members who are passionate about putting customers first.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Bachelor’s Degree
Experience: Entry level

Key Responsibilities

Act as a trusted advisor for customers, driving the Customer Success lifecycle.
Become the trusted Cribl expert, helping customers build observability pipelines.
Establish and maintain relationships with stakeholders to drive success plans and KPIs.
Communicate effectively with tech touch customers using the customer success platform.
Drive continued and expanded value by identifying new use cases and data sources.
Collaborate with sales, marketing, product, and engineering teams as the voice of the customer.

Requirements

Minimum of 5 years in a related function with direct customer advocacy and engagement experience.
A customer-first mindset with excellent communication and relationship management skills.
Experience with Observability, Logs, Metrics, IT Operations, and Security.
Proven ability to drive continuous product value by developing new use-cases.
Solid technical understanding of managing customers through Customer Success Platforms.
Fluent speaking and writing skills in English.