Doorman

Job Overview

Mandarin Oriental Downtown, Dubai is seeking a Doorman to join our Concierge team. This role focuses on creating delightful arrival and departure experiences for guests at our luxury hotel.

Company Overview

Mandarin Oriental is an award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world. We provide legendary service inspired by Asian heritage while representing the very cutting-edge of luxury experiences.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry Level

Key Responsibilities

• Greet guests upon arrival and departure, assisting with luggage and opening doors.
• Oversee street traffic, maintain entrance cleanliness, and ensure equipment is properly aligned.
• Handle department keys, radios, and phones securely, and communicate with the front office team.
• Adhere to hotel policies and safety standards, maintaining a professional demeanor at all times.
• Engage guests warmly, collect preferences, resolve complaints, and create memorable experiences.

Requirements

• Senior School qualification or equivalent, with 3+ years of experience in a 5-star hotel.
• Minimum 2 years in a Door or Bell role, with Middle East hospitality experience preferred.
• Excellent verbal and written communication skills in English; Arabic language skills preferred.
• Ability to understand guest needs and deliver high-level customer service independently.
• Strong interpersonal, organizational, and multitasking skills in a fast-paced environment.

Benefits

• Learning & Development programs for continuous career growth.
• MOstay program: Complimentary nights and attractive rates at Mandarin Oriental hotels worldwide.
• Health & Colleague Wellness programs to support work-life balance.
• Comfortable accommodation, duty transportation, and duty meals provided.
• Competitive salary and benefits package aligned with UAE industry standards.
• Opportunities for professional development and career advancement within Mandarin Oriental.