L1 Support Engineer

Job Overview

ITExcellence is seeking a dedicated L1 Support Engineer to join our team in Ras Al Khaimah. This role involves providing first-level technical support and ensuring smooth IT operations.

Company Overview

ITExcellence provides IT solutions and support services. Our focus is on delivering reliable and efficient IT services to our clients. We strive to create a supportive and innovative work environment.

Quick Details

• Salary Range: Market Competitive
• Job Type: Full-time
• Qualifications: Diploma / Higher Diploma
• Experience: Entry level / No experience required

Key Responsibilities

• Provide first-level technical support to users.
• Troubleshoot and resolve IT issues efficiently.
• Monitor systems and network performance.
• Escalate complex issues to higher-level support.
• Document all support interactions and resolutions.
• Maintain IT equipment and software inventory.

Requirements

• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Familiarity with operating systems and networking.
• Commitment to providing excellent customer service.
• Ability to work under pressure and meet deadlines.

Benefits

• Opportunities for professional growth.
• Supportive team environment.
• Exposure to diverse IT technologies.
• Competitive benefits package.
• Training and development programs.
• Opportunity to advance your IT career.