Shift Leader

Job Overview

The Shift Leader will be responsible for overseeing the operations of the business during their shift, ensuring that customers receive high levels of service, and that the business runs efficiently and effectively.

Company Overview

Planet is a company specializing in IT Services and IT Consulting, committed to innovation and excellence in Management and Manufacturing. Located in Dubai International Airport, Dubai, United Arab Emirates, Planet embraces a hybrid work model.

Quick Details

Salary Range: Market Competitive
Job Type: Full-time
Qualifications: Diploma / Higher Diploma
Experience: Mid-Senior level

Key Responsibilities

Oversee the operations of the business during their shift, ensuring that customers receive high levels of service.
Manage the staff team during their shift, ensuring that they are working effectively and efficiently.
Ensure compliance with health and safety regulations and company policies.
Handle customer complaints and resolve issues as quickly and efficiently as possible.
Monitor stock levels and order supplies as required.
Create and implement staff rotas and schedules to ensure adequate coverage.

Requirements

Proven experience as a Shift Leader or in a similar role.
Strong leadership skills and the ability to manage and motivate a team.
Excellent organizational and time-management skills.
Strong problem-solving skills and the ability to think on your feet.
Excellent communication and interpersonal skills.
Ability to work under pressure and prioritize tasks.

Benefits

Opportunities for professional development and career growth within Planet.
Work in a collaborative and supportive team environment.
Be part of an innovative company in the IT Services and IT Consulting industry.
Experience Planet's hybrid work model, with three days a week in the office.
Contribute to ensuring high levels of service and operational efficiency.
Reasonable accommodations to perform the essential functions of the role successfully.