How to Find Your du Mobile Number in UAE
Last updated on January 24th, 2026
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Whether you are a resident, visitor, or new SIM user in the UAE, you may sometimes forget your mobile number or need to retrieve it quickly. Fortunately, du offers several easy and free ways to check your number — even if you have no balance, no data, or are using a basic phone. This guide explains the most reliable, up-to-date methods for 2025.
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Why You May Need to Know Your du Number
- To recharge or verify your identity for apps and services.
- To share your number with friends, family, or employers.
- To check numbers registered under your Emirates ID using TDRA’s Hesabati service.
- When you change devices or insert the SIM into a new phone.
- When you manage multiple SIM cards and want to confirm which number is which.
How to Check Your du Mobile Number in the UAE (2025)
1. Dial the USSD Code
This is the fastest and most reliable way.
Dial *116# from your du SIM and your number will appear instantly on the screen.
No internet or balance required.
2. Send an SMS to Retrieve Your Number
You can use two SMS options:
- Send NUMBER to 1355
- Send getmymsisdn to 9296
You will receive an SMS showing your mobile number.
3. Check Through the du Mobile App or Web Portal
If you have the du app or access to the MyAccount portal:
- Log in using UAE Pass or your du account
- Your number will be displayed under the account overview section
4. Check Your SIM Packaging, Device Settings, or Activation SMS
- Your SIM card holder/packaging often displays the mobile number.
- Check your phone’s SMS inbox for the original du welcome message.
- On many phones: Settings > About Phone > My Number (may be blank on some devices).
5. Call or SMS Another Phone
If another phone is nearby, simply call or text it. Your number will appear on the receiving device. This works even if you have minimal balance (for outgoing SMS/call usefulness varies).
6. Contact du Customer Support or Visit a du Store
- Call 155 from your du SIM or +971 55 678 1555 from another number.
- You may need to verify your identity.
- You can also visit any du store with your Emirates ID.
7. Use the TDRA Hesabati Service
The Telecommunications and Digital Government Regulatory Authority (TDRA) offers “Hesabati,” which lists all mobile numbers registered under your Emirates ID.
Login using UAE Pass on the TDRA website and check all du, Etisalat, or Virgin Mobile numbers linked to your identity.
Tips to Avoid Future Issues
- Save your number in your Notes app or contacts list immediately.
- Label your SIM cards if you use multiple numbers.
- Ensure your SIM is active — inactive SIMs may not respond to USSD or SMS methods.
- Keep your Emirates ID safe for verification at du stores.
Frequently Asked Questions (FAQ)
Is the USSD code *116# free to use?
Yes. It is completely free and does not require mobile data or credit.
Can I check my du number with zero balance?
Yes. USSD (*116#) and SMS methods normally work even if your balance is zero, as long as the SIM is active.
What should I do if *116# is not working?
Try sending “NUMBER” to 1355 or use the du app. Ensure the SIM has signal and is inserted properly.
How can I see all mobile numbers under my Emirates ID?
Use the TDRA Hesabati service through UAE Pass to view all registered numbers.
Can someone else find my number if they get my SIM?
Yes. Anyone with your SIM inserted in a device can check the number. Keep your SIM card secure.
